Posts tagged ‘standardisation’

A World With Unique Human Beings Needs Human-Centric Service Designs

We human beings are individuals. We are, literally, in-dividable. Unable to divide. Like atoms. Unique. And despite each of us being a unique, in-dividable being, we have a lot of things in common. But it’s in the commonality domain where we often take decisions more in favor on the common than on the individual aspects.

I have observed many times that the majority of commonality or services oriented decisions we make lead to one-size-fits-all concepts such as generalization, categorization, standardisation or centralisation. I believe these decisions are mostly driven by fear, lazyness or just plain incompetence. Fear for not achieving maximum efficiency. Fear for not achieving the maximum synergy. Fear for having to cope with more complexity. Lazyness because it makes systems operations easier. Lazyness because it makes design easier. Lazyness because it makes change management or project management easier.  Incompetence just because we haven’t yet invented how to design complex systems for complex worlds.

But how would our world look if we stopped generalizing and started designing our world just as it is? A world that is complicated and full of unique living beings with unique service requirements? Instead of falling back on the easy-way out abstracted, generalized “types” that favor a minority above the majority. Time for change!

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